Storage Chislehurst Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Chislehurst provides storage services and any related services such as collection, delivery and removal services. By making a booking, paying a deposit, using our website, or otherwise instructing us to carry out services, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not proceed with your booking and you must not use our services.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Customer means the person, company or organisation that requests or receives services from Storage Chislehurst.
We, Us, Our means Storage Chislehurst.
Services means storage services and any related removal, collection, delivery, packing, loading, unloading or associated services that we agree to provide.
Goods means the items and property that you deliver to us, or we collect from you, for storage or related services.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
We provide storage space and related services which may include collection of your goods, transportation, removal and delivery. The exact services to be provided will be set out in our quotation or booking confirmation.
All services are subject to the availability of storage space, vehicles, staff and equipment. We may refuse to accept goods or provide services at our sole discretion where it would be unsafe, unlawful or otherwise unreasonable to do so.
3. Booking Process
To make a booking you must provide accurate information about:
the address for collection and delivery where relevant
the nature, volume and approximate value of the goods
access conditions at any property involved, including parking and loading arrangements
any heavy, fragile, unusual or high-value items
Based on the information you provide, we may issue a quotation. Quotations are usually valid for a limited period as notified by us and are subject to change if your requirements or circumstances change.
A booking is only confirmed when you have accepted the quotation and paid any required deposit or prepayment, and when we have issued a written booking confirmation. Verbal estimates or provisional dates do not create a binding contract.
4. Customer Obligations
You must:
ensure that all information you provide is complete, accurate and not misleading
ensure proper packing of goods, unless you have booked a packing service with us
make goods available for collection at the agreed time, properly labelled and ready to move
ensure suitable access to the premises for our vehicles and staff
comply with all instructions and reasonable requests from our staff during the provision of services
You are responsible for obtaining any permits, authorisations or permissions needed for parking, loading or access at your property unless we have expressly agreed in writing to arrange these on your behalf.
5. Prohibited Goods
You must not submit for storage, collection, transport or handling any goods that are illegal, hazardous or otherwise unsuitable. Prohibited goods include, but are not limited to:
explosive, flammable or combustible materials
gas bottles, fuel, oils, chemicals or solvents
perishable or edible items, including food and plants
live animals or any living organisms
cash, securities, precious metals, jewellery or other valuables of unusually high value
items emitting fumes or odours
waste, rubbish or items intended for disposal only
We may refuse to handle or store any item that we reasonably consider unsafe, unhygienic, illegal or otherwise unsuitable. If prohibited goods are discovered, we may arrange for their removal, disposal or return at your cost and without liability to you.
6. Waste and Disposal Regulations
We are not a waste carrier or disposal contractor unless expressly stated in writing. You must not use our storage or removal services to dispose of waste or unwanted items unless we have agreed in advance to provide a specific disposal service.
Where we agree to remove and dispose of items, you confirm that you are the legal owner of those items or have the authority to arrange their disposal. You also confirm that the items do not include hazardous waste or items subject to special handling requirements unless disclosed to us in writing.
We will handle any agreed disposal in compliance with applicable waste management regulations. Additional charges may apply for disposal services, bulky items, electrical items, mattresses, or items requiring specialist treatment.
If you leave any items behind at a property without prior written arrangement, we may treat them as abandoned and may arrange for removal, disposal or recycling at your cost, without liability for any loss or damage.
7. Payments and Charges
Our charges for services will be as set out in our quotation or booking confirmation. Unless otherwise stated, charges exclude any local authority fees, tolls, parking charges, fines or permits, which you will be responsible for.
We may require a deposit or full prepayment before services commence. Any balance is payable on or before the day services are carried out, or for ongoing storage on the due dates stated on our invoice or storage agreement.
We accept payment by the methods notified to you at the time of booking. You must ensure that payments are made in full and on time. We reserve the right to withhold services or access to stored goods if payment is overdue.
If you fail to pay any amount due, we may charge interest on overdue sums at the statutory rate permitted in England and Wales. You will also be responsible for any costs of debt recovery, legal fees or enforcement action that we reasonably incur as a result of your non-payment.
8. Storage Period and Access
The duration of storage will be as agreed in your storage agreement or as otherwise notified. Unless otherwise agreed, storage agreements continue on a periodic basis and will automatically renew for further periods until terminated by either party in accordance with these Terms and Conditions.
Access to your stored goods will be available only by prior arrangement and during our normal operating hours or as otherwise detailed in your storage agreement. We may make a reasonable charge for supervised access, retrieval or handling of goods in and out of storage.
We may move your goods within our storage facilities to another suitable location at our discretion, provided that this does not materially affect their safety or condition.
9. Cancellations and Changes
If you wish to cancel or change a booking, you must notify us as soon as possible in writing. The following cancellation terms will generally apply, unless otherwise specified in your quotation or agreement:
For services cancelled with more than 7 days notice before the scheduled start date, any deposit paid may be refunded, less any reasonable administrative costs.
For services cancelled between 3 and 7 days before the scheduled start date, we may retain all or part of the deposit to cover administration and any loss of bookings.
For services cancelled with less than 3 days notice, or where you fail to provide access on the day, we may charge up to 100 percent of the quoted price.
For ongoing storage, you must provide the period of notice specified in your storage agreement if you wish to terminate storage. If you vacate before the end of a paid storage period, no refund is generally given unless required by law or specifically agreed in writing.
We may cancel or postpone services if events beyond our reasonable control prevent us from carrying out the work, including severe weather, road closures, accidents, strikes, equipment failure or emergencies. In such cases we will aim to reschedule as soon as reasonably possible and will not be liable for any resulting losses.
10. Your Responsibility for Insurance
Our charges do not automatically include insurance for your goods. You are responsible for arranging adequate insurance cover for your goods during removal, transportation and storage, unless we have expressly agreed in writing to provide or arrange insurance.
Where we agree to arrange insurance, full details of cover, exclusions and limitations will be provided separately. Any insurance is subject to the terms of the relevant policy and the insurer's requirements.
11. Our Liability
We will take reasonable care in handling, transporting and storing your goods. However, our liability is limited as follows.
We will not be liable for any loss or damage to goods unless caused by our negligence or breach of contract. We are not responsible for loss or damage arising from:
inherent defects, weaknesses or natural deterioration of goods
insufficient or improper packing by you or a third party
normal wear and tear, scratching, minor dents or cosmetic damage
act of God, flood, storm, fire, explosion or other events beyond our reasonable control
war, terrorism, civil commotion or similar events
moth, vermin, infestation or environmental conditions beyond our reasonable control
electrical or mechanical derangement of appliances or equipment unless caused by visible external impact
Where we are liable for loss or damage to goods, our total liability will be limited to a reasonable estimate of repair or replacement cost for the affected items, subject to any overall cap specified in our quotation, insurance arrangements or storage agreement.
We will not be liable for any loss of profits, loss of business, loss of data, loss of use, or any indirect or consequential loss, whether arising in contract, tort or otherwise, even if such loss was foreseeable.
12. Claims and Time Limits
If you believe that we have caused loss or damage to your goods, you must notify us in writing as soon as reasonably possible and in any event:
for removal or transport services, within 7 days of delivery or collection of the goods
for storage services, within 7 days of discovering the loss or damage and no later than 30 days after removal of the goods from storage
You must give us a reasonable opportunity to inspect the goods and investigate the circumstances. Failure to notify us within these time limits may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
13. Right of Lien and Sale of Goods
We have a legal right to retain possession of your goods until all sums due to us under any contract with you have been paid in full. This right is known as a lien.
If any charges remain unpaid for more than 30 days after the due date, we may give you written notice requiring payment within a further specified period. If payment is not made, we may sell or otherwise dispose of some or all of your goods and apply the proceeds towards the outstanding sums and the costs of sale or disposal.
Any remaining balance of sale proceeds, after deducting amounts properly due to us, will be held for you. If the sale proceeds are insufficient to clear the amounts owed, you remain liable for the shortfall.
14. Health and Safety
For safety reasons, you must follow all reasonable instructions given by our staff during collections, deliveries and access to storage areas. You must not enter restricted areas of our premises or interfere with our equipment, vehicles or systems.
Children and vulnerable persons must be kept away from loading, unloading and operational areas. You must ensure that any paths, driveways, stairways and access routes at your property are reasonably clear and safe for our staff to use.
15. Personal Data
We will collect and use personal data about you in order to provide services, manage your account and comply with our legal obligations. We will handle personal data in accordance with applicable data protection laws and our data handling practices, which may be made available separately.
16. Variations to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time your contract is formed will apply to that contract unless a change is required by law or regulation.
Any variation to these Terms and Conditions will only be valid if confirmed in writing by us.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary and the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the services, or the contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with your booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
