Chislehurst Storage Terms and Conditions

These Terms and Conditions set out the basis on which Chislehurst Storage provides storage services in the UK. By making a booking, paying a deposit, or placing goods into a storage unit, the customer confirms that they have read, understood and agreed to these terms. This document is intended to be a clear legal page for domestic and business users seeking short- or long-term storage, self storage, or flexible unit rental. It explains the booking process, payment obligations, cancellation rights, liability limits, waste regulations, and the law that applies to the agreement.

In these terms, references to “we”, “us” and “our” mean the storage provider, and references to “you” and “your” mean the customer named on the booking. A booking may cover one or more units, lockers, or storage spaces. Storage services are supplied only on these terms unless we agree otherwise in writing. If there is any inconsistency between these terms and any separate written agreement, the written agreement will prevail to the extent of the inconsistency.

The customer must be at least 18 years old and must have the legal capacity to enter into a binding contract. If the storage is arranged by a business, the person signing confirms they have authority to act for that business. You must provide accurate information during the booking process, including your name, address, telephone number, email address, and any other details reasonably needed to manage the account, verify identity, or comply with law. We may refuse or withdraw a booking if the information provided is incomplete, misleading, or suggests unlawful use of the storage unit.

Booking Process

A booking may be made online, by phone, or by any other method we make available from time to time. A booking request does not guarantee availability until we confirm acceptance and allocate the storage space. Chislehurst Storage terms apply from the time a booking is confirmed or from the time you first access the unit, whichever happens first. We may ask you to complete identity checks, provide proof of address, or submit business documentation before handover of the unit.

Before the start date, you will be told the size, type, and agreed use of the storage space, together with the fees, billing cycle, and any additional charges that may apply. You must inspect the storage unit promptly after access and notify us without delay if the unit does not match the booking description or if there is any apparent issue. If you proceed to use the unit after inspection, you will be taken to have accepted the condition of the space subject to any rights you have under law.

We reserve the right to change or reassign a unit if a comparable alternative is needed for operational reasons, maintenance, safety, or legal compliance. Any substitute unit will be of similar practical size and suitability. If no reasonable alternative is available and the change materially affects your booking, you may cancel before use and receive any prepaid rent for the unused period, subject to deductions permitted by law. Where a special requirement is discussed, such as access needs or business storage arrangements, it is your responsibility to ensure those requirements are confirmed in writing.

Storage may only be used for lawful purposes and for goods that are suitable for self storage. You must not store items that are flammable, explosive, toxic, illegal, perishable, live, wet, odorous, contaminated, or otherwise hazardous unless we have expressly agreed in writing and it is lawful to do so. We may refuse certain items where they pose a risk to people, property, or the environment. You must not use the unit as living accommodation, nor may you carry out trade, repair work, dismantling, or manufacturing activities unless we have expressly authorised this.

Payments

Fees are payable in advance unless otherwise agreed in writing. Payment must be made by the method we accept at the time of booking or renewal. If you have agreed a recurring payment arrangement, you are responsible for ensuring that funds are available when due. Storage unit payments are due on the dates stated in your account or invoice, and time is of the essence. We may adjust prices by giving you reasonable notice, and continued use of the unit after the notice period will be taken as acceptance of the revised charges.

All fees must be paid without set-off, deduction, or counterclaim unless required by law. Any deposit, administration fee, lock fee, insurance charge, late payment fee, or other service charge will be set out in the booking information or pricing notice. If a payment is declined, reversed, or otherwise not collected, you remain liable for the outstanding amount together with any reasonable bank or processing charges incurred by us. We may suspend access to the unit while sums remain unpaid, and where permitted by law, we may exercise a lien or similar rights over the goods stored.

Late Payment and Non-Payment

If any payment is late, we may charge interest at the rate permitted by law and may recover reasonable costs of collection. We will usually give notice of arrears and allow a period for payment, but persistent failure to pay may result in termination of the agreement. If the account remains unpaid after notice, we may take steps to recover outstanding sums, sell or dispose of the goods in accordance with law, and apply the proceeds towards the debt and related costs. Any surplus will be dealt with as required by law.

It is your responsibility to keep your payment details up to date and to review invoices or account notices promptly. Failure to receive an invoice because of an outdated email address or incorrect contact information does not remove your payment obligation. If you dispute a charge, you must notify us promptly with clear reasons and supporting information. A dispute does not suspend your duty to pay undisputed sums by the due date.

Cancellations and Termination

You may cancel a booking before the start date by giving notice in writing. If the booking has not commenced and no access has been given, any prepaid rent will be refunded subject to deduction of non-recoverable costs that were clearly disclosed at the time of booking, if applicable and lawful. Once you have taken possession of the unit or used the storage space, cancellation rights may depend on the notice period agreed, the billing cycle, and any statutory rights that apply to your circumstances.

Either party may terminate the storage agreement by giving the required notice stated in the booking confirmation or account terms. If no specific notice period is stated, you must give at least the minimum notice required by law or, failing that, a reasonable period before the next rental date. On termination, you must remove all goods, return keys or access devices if issued, and leave the unit swept clean and free from damage. Any items left behind may be treated as abandoned where permitted by law.

We may terminate the agreement immediately or on short notice if you commit a serious breach of these terms, use the unit unlawfully, fail to pay sums due, provide false information, or create a health and safety risk. In such cases, we may deny access, secure the unit, and take any lawful action necessary to protect our property, staff, other customers, or the storage premises. Termination does not affect accrued rights, including unpaid charges, damage claims, or indemnity rights.

Liability and Insurance

Customers are responsible for insuring their own goods while in storage. We may require evidence that adequate insurance has been arranged before access is granted or during the term of the agreement. Any insurance we offer or mention is separate from the storage contract and is subject to its own terms. You must ensure that the amount insured reflects the full replacement value of the items stored, including any seasonal or business stock if applicable.

We will take reasonable care in operating the facility, but we do not accept responsibility for loss or damage to goods unless caused by our negligence or other liability that cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for indirect, consequential, special, or economic losses, including loss of profit, loss of business opportunity, loss of data, or business interruption. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You are responsible for packing, storing, labelling, and stacking your goods properly. Fragile or sensitive items should be packed appropriately and protected against temperature, humidity, dust, and movement. We are not responsible for deterioration caused by inherent defects in the goods, insufficient packaging, mould, mildew, corrosion, vermin, or normal wear and tear. If you ask us to move, transport, or handle your items, we are not liable for issues arising from inadequate packing or from instructions that are unclear, incomplete, or unsafe.

Use of the Storage Unit and Customer Responsibilities

You must keep the unit locked when not in use and must not share access codes, keys, or entry devices except with authorised persons. You are responsible for all persons who enter the facility using your authority. The storage space must be kept in a clean and orderly condition, and you must promptly inform us of any damage, leak, fire, accident, infestation, or security issue that may affect the premises or other users. Any deliberate misuse may result in liability for repair, cleaning, or replacement costs.

We may enter the unit where necessary for emergency, security, inspection, maintenance, or legal reasons, and where possible we will give advance notice. If we reasonably believe an emergency exists, we may enter immediately without notice. We may also require access to verify compliance with these terms, to carry out safety checks, or to inspect a unit where there is reason to suspect prohibited items, contamination, or breach of law. Such access will be carried out in a reasonable manner.

Customers must comply with all applicable laws and regulations relating to their goods and use of the storage facility. This includes fire safety, health and safety, customs rules where relevant, data protection obligations for personal records or devices, and any industry-specific rules that apply to the items stored. You must not store stolen property, counterfeit goods, unlawfully obtained items, or property that you are not entitled to store. If authorities seek access or information, we may cooperate to the extent required by law.

Waste regulations apply strictly to all users of the storage service. You must not leave rubbish, packaging, pallets, furniture, appliances, liquids, chemicals, tyres, batteries, electrical goods, or any other waste in the unit or on the premises unless we have expressly agreed to take it and have lawful arrangements in place. Waste disposal rules are in place to protect safety, hygiene, and environmental compliance. Any waste left behind may be removed at your cost, and you may be charged for specialist disposal, cleaning, contamination control, or remediation.

Waste Regulations

You must comply with all UK waste legislation, including proper classification, separation, and disposal of regulated waste. Hazardous or controlled waste must never be abandoned in the storage unit. If your stored items become waste, or if you leave behind any material on termination, we may treat it as waste and arrange lawful collection, handling, and disposal. You remain responsible for the associated costs, including contractor fees, waste transfer charges, and any administrative expenses incurred in dealing with the material.

Where items are removed as waste, we may need to inspect, sort, or isolate them before disposal. We are not responsible for any loss arising from the disposal of items that were left behind in breach of these terms or that had already become waste. If any item may contain personal data, confidential information, or regulated material, you must ensure it is destroyed, wiped, or handled lawfully before storage or disposal. Business customers are responsible for their own compliance records and duty-of-care obligations.

Access, Suspension and Force Majeure

Access to the unit is subject to the facility’s opening arrangements, security procedures, and any temporary restrictions we impose for maintenance, emergency works, or safety reasons. We are not responsible for delays or restrictions caused by events outside our reasonable control, including severe weather, power failure, industrial action, fire, flood, epidemic, governmental action, or utility disruption. In such circumstances, we may suspend access for as long as reasonably necessary.

If your access is suspended because of your breach of these terms, non-payment, or suspected unlawful activity, you will remain liable for charges during the suspension period unless we agree otherwise in writing or law says otherwise. Suspension does not amount to termination unless we state that the agreement has ended. You should remove your goods promptly once access is restored if you no longer wish to continue storage.

Any waiver of a breach must be in writing and signed by or on behalf of the party granting the waiver. If any part of these terms is found unenforceable, the remainder will continue in full force so far as lawful. Failure by us to exercise a right immediately does not mean that right has been waived. A variation to these terms is only effective if recorded in writing by us.

Governing Law

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law gives a consumer the right to bring a claim elsewhere. If the customer is acting as a business, any dispute shall be handled under the same governing law and jurisdiction unless we agree otherwise in writing.

If any dispute arises, both parties should first attempt to resolve it in good faith and promptly. Where a written notice or complaint is required, it should identify the relevant account, unit, date, and nature of the issue so it can be reviewed properly. Nothing in these terms affects statutory rights that cannot be excluded or limited. These terms are intended to operate alongside applicable consumer and commercial legislation in the UK.

By using Chislehurst self storage services, the customer confirms that they have read these terms in full, accept the responsibilities described above, and understand that lawful and careful use of the storage unit is essential. This agreement sets the framework for a secure, orderly and compliant storage arrangement, whether for personal possessions, archived records, seasonal stock, or other permitted goods.